Visit us at The Food Show Wellington 30.10.-01.11.2020 Stand 068

FAQ

FAQ

Lets face it, having dietary restrictions of any kind can be challenging. We have tried to answer the most common questions here. Should you have any further questions, get in touch and we will try our best to answer these.
What is Coeliac Disease?

Coeliac Disease is an autoimmune disorder that primarily affects the small intestine. It is caused by a reaction of the body to gluten, a group of proteins found in wheat and other grains such as barley, rye and spelt. Antibodies are formed which can lead to inflammation and shortening of the villi and can cause malabsorption of nutrients. Coeliac Disease is not a wheat allergy and is different from Gluten sensitivity. Symptoms of Coeliac Disease vary greatly. It is important to see your Health Professional to get the correct Diagnosis. Do not limit your gluten intake until either CD has been confirmed or excluded as cause for your symptoms. Diagnosis for Coeliac Disease requires a biopsy of the small intestine. This can be difficult if you remove gluten too soon from your diet.  

Do your Products meet the New Zealand Food Standards?

Yes, we have found companies in Europe that are producing their gluten free products to the same high standards required by New Zealand and Australian companies. The gluten content of all products sold on this site are <3ppm, so that they can be safely enjoyed by coeliac disease sufferers. 

Are your products endorsed by Coeliac New Zealand?

This is work in progress. Some products are endorsed by them already. These are specially marked on our web site. We are working towards 100% endorsement with Coeliac New Zealand. This is our personal goal to achieve. 

Are gluten free Oats safe to consume for people diagnosed with Coeliac Disease?

No. The protein Avenin in Oats is very similar to Gluten. While not all people react to it, it is safer to avoid products containing gf oats as a coeliac. If you are gluten intolerant or adhering to a gluten free diet due to other health issues, gluten free oats may be safe for you to consume. Our oats have a gluten level of <3ppm. 

What about other allergens?

A lot of the products are not only gluten free but also lactose free, egg free and without palm oil or preservatives. While extra care is taken to mark the products as such, please always read the manufacturers label of ingredients to make sure the product is safe for you to eat. 

What is the shelf life of your products?

The average shelf life of the products we sell is between 10-12 month. However, we do believe that they will not last that long as they are far too good to keep on the shelf 😊 

Do you deliver to the South Island?

Yes, we send our products New Zealand wide. Even to rural areas 

How long does my order take?

We will send your order as soon as it is possible for us, normally within 24 hours of receiving it. There are, however, different delivery times throughout New Zealand. If you are concerned that you have not received your order, please get in contact with us. 

Do you allow pick-ups?

No, unfortunately at this stage all products will be send out to you with a courier company. 

Do the cake mixes come with icing?

No, you can either create your own icing to your liking or purchase our icing mixes in two different flavours to help you decorate your cakes. 

Can I buy your products in shops or supermarkets?

Some of them you can, like all the awesome kiwi-made products. However, we are the sole importer and distributor of the European products and are selling these at this stage only online.  

What are your shipping rates?

Shipping costs for Auckland $4.50 , Rural Auckland would be $6.00, Shipping for the North Island Section 1 (Waikato, Northland) is$6.50 for the first 5kg, after that is calculated by weight per extra 1kg (6kg - $8, 7kg - $11 etc), Zone 1 Rural $9.50. Shipping  rates for the rest of the North Island (Zone2) starts at $8.00, $10.50 for rural for the first 5kg. Shipping rates for South Island $11 for the first 5kg, after that it is calculated by weight (6kg - $13.00, 7kg - $15.00 etc). South island Rural shipping starts at $15 for the first 5kg. Please get in touch should you have any concerns in regards to the delivery charges.

Can I use more than one Discount code?

No, the set up of Shopify does not allow you to use more than one code at the time. If you use an automated discount (say Bezgluten Pasta Saver) you can not add another discount. 

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